Emma has a steely determination to seek out the management challenges many would shy away from, but she does so with a perceptive understanding of each individual’s strengths and potential to lead. Her style is warm, calm and engaging but her purpose is resolute. Her approach is founded on the maxim that ‘behaviours breed behaviours’—that our values and behaviours as leaders must exemplify the change we wish to see in our people. Emma’s influence on our leadership development was so well received it has become the bedrock of a new strategy for the whole firm. With Emma’s leadership, we are now focused on stronger relationships within our workplace, which we know will have a positive impact on our work and our clients. In the great babble of leadership manuals, Emma’s is an intelligent voice worth listening to.
I and my colleagues on the senior staff team at Link engaged Emma to get us onto the leadership development journey some four years ago, and we have since taken advantage of—and benefited greatly from—embedding what we learned throughout the Link Group of social enterprise companies. And we have recently re-engaged her to review how we’ve done.
‘Leadership’ is a complicated and oft-misunderstood concept—but Emma ‘gets it!’ And by the time you’ve been through the process, you’ve ‘got it’ too.
I first met Emma during the tender process to support our firm’s leadership development program. I selected Emma due to her credible background of working with professional service firms and, more importantly, her ability to establish the requirements of the program at our initial meeting. Emma helped me to shape my thinking into a practical but inspiring program, and while working with Emma, I felt extremely motivated and excited about the results of the program. Emma’s initial meetings with partners, directors and managers were a fantastic success; she generated an environment where senior partners shared key business problems, and Emma’s incredible coaching style identified goals to be achieved by both the business and individuals. Emma’s credible background and amazing coaching style creates fantastic opportunities for people to develop themselves. Personally, Emma has helped me to tackle some very challenging situations and behaviors. She achieves this in an incredibly positive way with a no-nonsense practical approach.
Emma’s input is always highly practical and focused on supporting leaders to get the most out of themselves and others.
Emma is extremely knowledgeable and perceptive in her interactions with the audience, and leaves individuals feeling inspired and empowered to make changes to their habits and interactions with others in order to fulfil personal potential and develop effective relationships.
Emma discovers and resolves the issues and barriers which might be severely limiting business and personal performance and yet can be too difficult for a board or an organization to acknowledge. She does this sensitively and incisively. Working with Emma improved my understanding of organizational behaviour and conflict resolution and made a significant contribution to my personal development, and thus my career.
I have had the pleasure of working closely with Emma for five years now. During that time, Emma has made a significant contribution to the training and development programs at the firm, taking the lead on creating, developing and running leadership development programs for our partner and associate groups. Feedback on the sessions is consistently positive, and I can honestly say that her work has helped us to shape how we conduct ourselves in the business. Over this period, Emma has also operated as a coach for a number of people. Again, the feedback is always positive, and there are real tangible examples of how Emma has made a difference. Emma’s approach to leadership training and coaching is innovative and creative, and more importantly, she has been able to influence change, truly getting the best out of people.”